Being Nasty

Most or rather all friends/colleagues I know, believe that I am a nice and soft/gentle guy and one who hardly or never loses temper. In the eyes of many, I am such a goody guy ... Today, I turned nasty cos we waited for almost an hour for a pizza at a new pastamania outlet in Sun Plaza. The order was made at 2.36pm for my girl, and we waited and checked with the counter staff more than 3 times...and the last straw came at around 3.10pm ... who said that they are preparing it and we need to wait another 10 minutes!... The wait was so long that my wife also got fed-up...I then asked to see the manager and as expected, there was none who dared to come forth! ...so, I spoke fiercely (and in a loud tone to make sure I am heard) to one 'team leader' (in black) that I have waited for almost an hour for my pizza! She said coming ..and I then I said, GO GET IT...and for more than 2 minutes, no pizza still... so I marched to the cashier and I said I wanted a REFUND and we are leaving ...we were then told that the pizza was ready/fresh from the oven ... so, we told them to get it packed ...we were fuming ...and then that 'team leader' came up and apologised and gave us a complimentary pizza coupon. **evil grin**.... For a while, I tot that I can perhaps be an actor liao...haha... but it was definitely bad service cos, at least, the service staff should have checked with us if our orders are here, cos we are still holding on to the order plate - 19 for so long!